Refund and Dispute Policy - Zedge Storage
Updated: May 15, 2025
This is the Refund and dispute policy for https://www.zedgestorage.com and https://sigmamusic.fm
At Zedge Storage, operated by Zedge Horizon Pty Ltd, we take pride in delivering high-quality digital storage services designed for the Web3 ecosystem. Our goal is to ensure your data is stored reliably and with strong permanence guarantees.
Refund Eligibility
We offer refunds under the following conditions:
Refund requests must be made within 15 days of the original purchase date.
Refunds will only be considered if the service fails to perform as advertised, and the user can provide clear, reproducible evidence of this failure.
Claims related to user error, changes in user requirements, or misinterpretation of features are not eligible for a refund.
Refunds are not available for renewals, unused storage, or unused bandwidth after the 15-day period.
Please note that for Sigma Music sales, this policy should be read in unison with the app specefic terms of sale located here: https://sigmamusic.fm/legal#terms-of-sale
How to Request a Refund
To initiate a refund or dispute:
Email our support team at support@zedgehorizon.com.
Include your order details, a description of the issue, and any supporting evidence showing that the service did not perform as expected.
Our team will review your claim and respond within 7 business days.
We reserve the right to approve or deny refund requests at our sole discretion based on the evidence provided and the circumstances of each case.
Disputes
We strongly encourage users to contact us directly at support@zedgehorizon.com before initiating any chargeback or third-party dispute process. Engaging with us first allows for a faster and more amicable resolution.